Senior Service Engineer

The company provides services related to electrical engineering and systems integration, primarily focusing on industrial automation and control systems. Their services are geared toward industries that require complex automation solutions, such as manufacturing, energy, and other sectors with intricate operational requirements.

The team is expanding and looking for a proven Senior Service Engineer to join the business

Description:

This position will be responsible for;

• First line remote support for service
• Second line field support for service
• Setting engineering standards in the field
• Creating and maintaining test lab in office

Summary:

Working a hybrid schedule between the office in Surrey and client sites primarily in London and reporting to the Service Desk Manager, duties include;

• Providing first line remote support, and second line field support for service
• Working with the Service Desk Manager and Project Manager to set the engineering departments standards and being a mentor to junior engineers in the field
• Working with the Head of Design to create a fully functioning test lab in the office
• Acting as a technical expert to provide insight and knowledge to sales/design/projects/service departments where required

We are looking for an individual who can develop and maintain a strong partnership with the client, all members of the projects and operations teams. You should be able to establish and maintain clear and frequent verbal and written communication both within the company and with the client and its other vendors and consultants.

Progression:

You will become an integral part in moving the service function to a NOC environment. Evolving current offerings to suit the needs of the business and clients. Developing technical/drawings/programming knowledge to become a key point of contact for the business. Taking on line management of junior engineers. Occasionally delivering small pieces of project work for clients.
 

Experience:

You should have experience with the following  - 

Familiarity with Logitech, Poly, Crestron, Extron, Q-sys systems required

Proficiency in reading and interpreting technical schematics

Programming experience

CTS

CSCS/ECS

Apply today to join a successful and expanding company with a focus on high end systems integration solutions.