Account Manager - AV Consultants

Are you an experienced Account Manager with a passion for building strong client relationships in the AV industry? Our client is looking for a driven professional to manage key consultant and contractor partnerships while overseeing a portfolio of strategic customer accounts. This is a fantastic opportunity to play a pivotal role in shaping long-term success, working with innovative workplace technology solutions, and driving real impact for leading organisations.

The Company

The company is a global technology partner that helps organisations create smarter, more connected workplaces. They specialise in delivering cutting-edge audio-visual, collaboration, and workplace solutions that transform how businesses operate. By combining innovative technology with expert consultancy, they enable clients to achieve greater efficiency, productivity, and long-term success.

The Role

We are seeking an experienced Account Manager to take ownership of relationships with AV Consultants, prime contractors, and a portfolio of named customer accounts. This is a strategic position focused on client retention, growth, and ensuring the business is a preferred partner when consultants recommend AV integrators.

The successful candidate will be the primary point of contact for clients, building long-term partnerships, delivering maximum value, and driving business success. From onboarding through to renewals, the Account Manager will work closely with customers and internal teams to provide outstanding service, deliver winning bids, and exceed expectations.

Key Responsibilities

• Build and manage strong relationships with AV consultants, prime contractors, and key accounts.

• Drive retention, renewals, and upselling opportunities.

• Lead customer onboarding and implementation plans.

• Prepare and deliver impactful presentations to stakeholders, including C-level executives.

• Collaborate with internal teams to deliver successful bids and projects.

• Provide insights and structured feedback on bid outcomes to improve processes.

• Manage CRM activity for efficiency, visibility, and timely follow-up.

• Maintain superior customer service and support strategic account growth.

Candidate Requirements

• Experience in Account Management (ideally within the AV/consultancy space).

• Strong communication skills with the ability to engage stakeholders at all levels.

• Proven ability to build lasting client relationships with a consultative approach.

• Skilled in forecasting, opportunity qualification, and project/program management.

• Strong commercial awareness, including contracts and negotiations.

• Highly motivated, ambitious, and able to manage multiple priorities independently.

• Analytical mindset with excellent organisational skills.

Why Apply?

This is an opportunity to join a forward-thinking organisation that’s redefining how businesses use technology to work smarter. The successful candidate will work with leading clients, innovative solutions, and a team passionate about delivering exceptional results.

If you’d like to find out more about this opportunity, please get in touch with our team today.