Principal Consultant
We’re seeking a highly skilled Microsoft Collaboration Technical Specialist to act as a technical authority for Microsoft Teams, Teams Rooms, Intune, HP Poly collaboration hardware, and the broader Microsoft 365 ecosystem. This is a key position for a confident, proactive expert who can provide end-to-end technical leadership across service design, deployment, security, and support within an enterprise-grade, multi-vendor environment.
Are you a professional with a passion for Microsoft Teams, Skype for Business, and collaboration technologies? This role offers a unique chance to leverage your deep technical expertise and make a significant impact on service design, security, and client satisfaction.
Role Overview:
The position demands a profound understanding of Microsoft Teams, Skype for Business, Teams Rooms, Azure/Intune, and HP Poly collaboration devices.
- Expertise in Microsoft Exchange, its integration with Teams, and other Office 365 services is essential.
- Proficiency with Microsoft Intune for device enrolment, policy enforcement, and application deployment, along with familiarity with Windows Autopilot, is required.
- Experience managing Privileged Access Workstations (PAWs) and a strong grasp of Azure Active Directory and Entra ID are crucial.
- You must be adept in security best practices, Microsoft Security Center, and Microsoft Defender. Key Responsibilities: As the technical authority, you will oversee service design, configuration standards, and incident escalation.
- Approve change requests, sign off on device-build guides, and be accountable for high-impact technical decisions.
- Mentor Service Desk personnel and Field Engineering teams, guiding them on best practices for installation quality assurance and troubleshooting.
- Conduct service roadmap reviews, monthly service reviews, and quarterly business reviews with clients.
- Chair weekly technical review meetings and interface with technology providers to standardise solutions and manage vendor roadmaps.
Skills and Experience:
Ideal candidates will demonstrate :
- Expert-level knowledge of the Microsoft Teams ecosystem and HP Poly hardware
- ITIL certification and experience implementing the SIAM framework.
- Strong data-analytics and KPI-driven performance-reporting capabilities
- Proven problem-solving, analytical, and risk-management expertise
- Excellent communication, presentation, and stakeholder-management skills
- Experience in AV, network infrastructure, and service continuity planning
- Familiarity with UK security-clearance requirements and compliance standards
- A valid driver’s licence and willingness to travel
This role offers the chance to be at the forefront of technical innovation, shaping the future of collaboration and communication technologies. If you are ready to take on a challenging and rewarding position, get in touch!