Senior Service Technician
Imagine a role where your technical expertise transforms storytelling into unforgettable experience! That's the impact you can make in the role of Senior Service Technician.
We're looking for an experienced and motivated Senior Service Technician to assist with maintaining and evolving live technology systems across an impressive portfolio. This role offers a chance to be at the forefront of innovation, ensuring that complex, carefully engineered systems perform flawlessly.
The Company
With over 20 years of expertise and a portfolio featuring some of the world’s most iconic cultural and heritage sites, the company is the go-to partner for ambitious AV integration. Their work is technically demanding, often international, and always high-impact. As Senior Service Technician, you will join a team of specialists who bring discipline to creativity and calm control to complex delivery.
The Role
As a Senior Service Technician, you will enjoy a varied and practical role. One day you might be responding to service calls or providing remote diagnostics, and the next, you could be on-site commissioning, supporting handovers, or advising on system improvements. This position is perfect for those who value ownership, consistency, and quality over constant firefighting. You will manage your own time, make sound technical decisions, and work independently on client sites, all while being supported by an established service and engineering team.
Responsibilities include technical troubleshooting and commissioning, systems testing and maintenance, service and support delivery, and client representation. You will also be involved in project and installation support, workshop preparation, and continuous learning and development. Your technical capability, hands-on problem-solving skills, and familiarity with platforms like Q-Sys and manufacturers such as Epson and Panasonic will be crucial.
The Person
This role suits an experienced technician who thrives on responsibility and precision. You will be trusted to take ownership of systems once they are live, ensuring their reliability, identifying improvements, and supporting long-term performance. Your professionalism, clarity, and confidence will make you a trusted point of contact for clients, enhancing the company's reputation for excellence. Practical requirements include a full UK driving licence, with CSCS/ECS card and IPAF/PASMA certifications being advantageous.
The role is primarily site-based with UK travel, ensuring that each journey is planned and purposeful. Join the team and be part of a company that combines storytelling magic with engineering excellence. Apply now to take the next step in your career and help shape the future of immersive experiences!