Content Operations Manager
Are you a customer focussed operations leader who thrives on ownership, structure and high performing teams? This could be your next move.
The Opportunity
Our client is an award winning digital signage business serving some of the UK's leading hospitality and catering brands. Based in North London, the team surveys, installs and manages digital display solutions for clients nationwide. This is an established business in a genuine growth phase, and the right person in this role will find their remit growing alongside it.
We are looking for a Content Operations Manager to lead the content operations function end to end, taking ownership of four teams: Content Deployment, Customer Success (Account Management), Design and Content Project Coordination. You will own the operating model, the processes, the standards and the performance measures the function is judged against.
This is a fast paced, high volume environment. Work arrives continuously through a live ticketing system, and content must go live accurately, on time and right first time, with errors visible to clients and their customers within minutes. In practice, this is a content service desk operating at real pace and scale, and you will be the person who keeps it running smoothly.
What You Will Be Doing
- Owning and continually reshaping the operating model so the function delivers consistently
- Leading and developing four teams, building accountability and a positive, collaborative, high performing culture
- Holding the function to its client KPIs on speed, accuracy and satisfaction, and spotting risk before it reaches the client
- Owning day to day client relationships across the account base, including first line accountability for escalations, and working closely with the Sales Director to grow accounts
- Managing capacity and workload across all four teams, balancing priorities without compromising quality
- Onboarding and developing team members, building capability and confidence across the function
- Reporting regularly to senior leadership on performance, capacity and operational risk
Who We Are Looking For
- Experience in content operations, content deployment or a comparable high volume publishing or service environment, including experience leading teams
- A track record of taking ownership of an operation and improving how it works, including redesigning process where needed
- Experience delivering against service level commitments in a ticketed or service desk environment
- Experience leading or working alongside creative and design teams
- Experience owning senior client relationships, including handling escalations and difficult conversations directly
- Strong interpersonal and communication skills, with the credibility to lead experienced specialists
- Excellent organisational and time management abilities, with the flexibility to manage multiple priorities
- Empathy, emotional intelligence and a genuinely people first mindset
Desirable: experience in digital signage, media, social media publishing or agency side content delivery at scale; familiarity with project management tools
What's On Offer
- A vibrant, energetic team environment to develop your career
- A senior role with genuine scope to shape how the content operations function works
- Real opportunity to grow your responsibilities as the business expands
- Company pension scheme
- Private medical insurance
You must have the right to work in the UK, as visa sponsorship is not available for this role.
Interested? Get in touch with the team at Woopjobs today to find out more and apply.