Head of Operations

Are you a commercially-minded operations leader ready to take ownership of freight, warehousing, purchasing and stock control across a fast-growing, technically complex business?

The Opportunity

Our client is a growing Live Event and Production company. Their customers include Formula 1, constructing viewer experiences in hospitality suites, paddocks, garages and factories, working closely with suppliers to deliver pioneering technology and integrate innovation into everything they do. They also provide AV technology across festivals, concerts, conferences, theatre and dance, working with major London venues including Southbank Centre, Barbican and Sadler's Wells.

We are looking for a Head of Operations to take day-to-day operational management of the business. Reporting to the Operations Director, this is a senior leadership role providing hands-on oversight across freight, warehousing, purchasing, stock control and operational systems. You will act as the operational right-hand to the Operations Director, ensuring processes are robust, teams are accountable, KPIs are delivered, and operational risk is minimised.

This is a pivotal role designed to improve structure, performance visibility and cross-department coordination as the business continues to scale, requiring strong leadership capability, commercial awareness and a proactive approach to continuous improvement.

What You Will Be Doing

• Overseeing daily operations across Freight, Warehouse, Purchasing and Stock & Systems

• Providing direct line management to operational managers and team leads

• Implementing and monitoring KPIs across all operational areas

• Driving accountability and performance culture throughout the department

• Acting as escalation point for operational challenges, resolving issues effectively

• Ensuring freight operations are commercially controlled and margin protected, improving cost control, shipment planning and performance tracking

• Overseeing performance of the warehouse function including a new warehouse facility, and supporting recruitment of a Warehouse Manager within 6 months

• Ensuring stock accuracy, inventory control, operational efficiency and high health & safety standards

• Supporting development and recruitment of a Supply Chain Manager within 6 months

• Improving supplier management and purchasing processes, introducing forecasting and demand planning frameworks

• Driving cost efficiencies and margin improvement initiatives

• Working closely with Stock & Systems and Data teams to improve reporting accuracy, introducing operational dashboards and a structured reporting cadence

• Reviewing and improving operational workflows, standardising procedures across departments

• Building a structured, high-performing operations team, mentoring and developing managers and coordinators

Who We Are Looking For

• Proven experience in a senior operations management role

• Strong leadership and people management capability

• Experience overseeing multi-functional operational teams

• Commercially astute with strong financial awareness

• Confident implementing KPIs and performance frameworks

• Highly organised with strong problem-solving ability

• Experience improving systems and processes in a growing business

Desirable: experience within live events, AV, logistics or technical production environments; experience in freight, supply chain or warehouse operations; knowledge of inventory management systems

What's On Offer

• A place in a dynamic, fast-growing team shaping the future of live production

• Exposure to a wide range of event types, production scales and technical setups

• Engagement as part of a professional, experienced technical team delivering high-quality productions

• A collaborative working environment that values reliability, technical competence and clear communication

You must have the right to work in the UK.

Interested? Get in touch with Woop Jobs to apply today!